These are the rules for using WordPress Support Hero services (wordpresssupporthero.com (Cyber Actions (PVT) Ltd.)).
I offer personal WordPress support for themes, plugins, and WooCommerce issues. Support covers troubleshooting, bug fixes, customization help, and guidance.
You must choose a subscription plan and pay before I start working on your issues. Payments are processed securely through a third party. Subscription fees are non-refundable.
All payments are final because this service involves personalized support and dedicated time from me. Once I start working on your issue, the value has been delivered whether the problem is resolved immediately or requires ongoing work. Due to the nature of support, I cannot offer refunds.
I handle issues related to WordPress themes and plugins that you subscribe for. If a problem lies outside that scope, I will inform you and suggest next steps. I do not take responsibility for third-party products or hosting providers.
Clean Checkout For WooCommerce Pro is a downloadable plugin sold separately from our personalized WordPress support subscriptions. The US$19 one-time purchase covers one website and includes one year of access to new versions and product support. It does not renew automatically. After that year, the version already installed on the activated website continues to work, but new downloads and support require renewal. New versions are downloaded and installed manually.
After payment is verified, we email private download and account setup links to the address provided at checkout. Each license is bound to one website. Deactivating it disables Pro features on that website but does not release the license for a different website. Website transfers require our approval. Our Refund Policy covers plugin purchases separately from personalized support.
I will communicate clearly and honestly about your support requests. I aim to respond my first reply within 24 hours but sometimes delays may happen.
You must provide accurate information about your WordPress site and issues. Please cooperate to help me diagnose and fix problems.
I work to fix your issues but do not guarantee specific results or uptime. I am not responsible for any loss or damage caused by using my services.
If you provide login access to your site, please make sure to back up your site and data first. It’s your responsibility to keep your credentials safe and to limit access only to trusted parties. I take care to protect your information, but I am not liable for any issues caused by unauthorized access or data loss.
Either party can end the subscription at any time. After termination, I will no longer provide support.
I may update these terms from time to time. Changes will be posted here. Continued use means you agree to updated terms.
For questions or concerns about these terms, email support AT wordpresssupporthero DOT com
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